Most companies have way too many KPIs (key process indicators). How many do you need?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I go out and I see people, and very often they have too many Key Process Indicators. They’ve got giant dashboards full of all kinds of stuff, and it turns out that that makes it difficult to figure out what to do. A lot of the dashboards are speedometer charts or line graphs or bar charts or some combination of all that stuff, which means you don’t really know if there’s anything going wrong, bad or whatever.
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Posted by Jay Arthur in Improvement Insights.
Several attendees told me they had ripped out their line charts and started using Control Charts for their KPIs. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“We were out at the National Association for Healthcare Quality conference; I was speaking and we were exhibiting there. After I spoke, I had a couple people come up to me who said they’d seen me at the previous year’s convention talking about how to improve things and how line [charts] and bar charts can be harming patients and they said, “You know, I went back to my hospital and we ripped out all of our line charts and we put in control charts for all of our key process indicators.
Continue Reading "Control Charts for KPIs"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Improvement Insights, QI Macros, Six Sigma.
