Improvement Teams – Lean Six Sigma Moneybelt

Improvement Insights Blog

Posts tagged "Improvement Teams"

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.