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Deming and Juran spent decades evangelizing quality improvement. Isn’t it time we all did? Here’s how:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and “Agile Process Innovation” as well as QI Macros [software].
“You know, Deming and Juran spent decades trying to spread the word of Quality, right? It’s here and there and it’s in certain manufacturing industries and so on, but in general it’s not a common phrase, right? Shewhart charts were invented almost a hundred years ago. Why aren’t they in use everywhere?
Continue Reading "Become a Quality Evangelist"
Posted by Jay Arthur in Improvement Insights.
I was rereading Deming’s book “Out of the Crisis,” and discovered a way to use control charts that is new. Deming uses control charts to compare individual worker performance. Deming often asked leaders to drive out fear, but comparing individuals seems like a way to create fear unless you use the results to help train individuals to higher standards of performance. Here’s how:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I don’t know about you, but every once in a while I go back and re-read books about Quality.
Continue Reading "Deming’s Insights on Control Charts for Workers"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Statistics.
Most quality consultants still quote Deming’s 14 points, but the U.S. economy has shifted. Corporate CEOs are traded like running backs in the NFL. Time for a 21st Century approach to quality that factors in the new reality.
https://www.qimacros.com/pdf/Agile-LSS-Mini-Manifesto.pdf
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“You know, in the Quality world, we still bring up Deming’s 14 points quite a bit. That’s kind of 20th Century Quality. Now, not that those ideas are extinct or anything, but a lot of it was about that time period.
“When I was working at the phone company we didn’t change CEOs but once every 10, 20, 30 years, right?
Continue Reading "Deming’s 14 Points Were Created for 20th Century Quality"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
Breast Cancer is Rare, yet we subject women to mammograms to try to detect it. False positives are 20X higher than true positives. Deming said: “Cease dependence on inspection to achieve quality.”
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma for Hospitals,” and the QI Macros [software].
“I found another interesting item in Malcolm Gladwell’s book; again, it was in the back notes. They were talking about mammograms. Breast cancer itself is really rare, it’s like less than a half of 1% of women who get a mammogram actually have cancer, so it’s like looking for a needle in a haystack.
Continue Reading "Mammograms are a Type of Inspection"
Posted by Jay Arthur in Improvement Insights.
