Improvement Insights Blog
No Fly Zone
Last weekend, a United Airlines computer glitch delayed and cancelled flights. Even the redundant backup system didn’t work properly.
In a world increasingly dependent on computers and software, IT has been steadfastly resistant to the methods of Six Sigma. While Agile (Lean) programming methods have accelerated software development, mistakes, errors, hitches and glitches continue to plague worldwide productivity. Hardly a day goes by that my PC doesn’t try to install an “upgrade” to some piece of software: Windows, Java, etc.
Sadly, most software escapes rather than releases. Maybe it’s time to start using Six Sigma to optimize delivered software.
