How Crisis Affects U.S. Healthcare Workers
Blog

How Crisis Affects U.S. Healthcare Workers

Back in 2002, thousands of miles from New York City, I worked with a hospital in Oregon. I was amazed to find that they had staffing data from 9/11 about the up and down for that month. As you can see in this X Chart, absenteeism (understaffing) was lower for each of the four following days, 9/12-15, and then recovered. I have noticed this pattern with COVID-19 as well: a week of paralysis followed by a return to normal. Unfortunately, healthcare workers haven’t had the luxury of downtime when dealing with the new crisis.

So don’t be surprised if crisis and uncertainty cause you or someone you know to hit the pause button. They’ll come back. Humans are surprisingly resilient. 

This entry was posted by Jay Arthur in healthcare, Jay Arthur Blog, Lean, QI Macros. Bookmark the permalink. Follow comments with the RSS feed for this post.