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Lean Insights from “The Founder” Movie

Early in the movie, the McDonald’s brothers describe how they came up with the concept for speedy service. It’s Lean. They had too many menu items, so they decide to simplify down to burgers, fries and soft drinks. (Think Lean inventory.) They go to a tennis court and use chalk to lay out a possible […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service.

The Great Training Robbery

October 2016 HBR article, Why Leadership Training Fails-and What to Do About It, calls the $160 Billion spent on training in the U.S. the Great Training Robbery. The authors say: “Learning doesn’t lead to better organizational performance, because people soon revert to their old ways of doing things.” Unfortunately, this is true of most Six Sigma […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service, Six Sigma.

Why Six Sigma Fails

Over the last 25 years, I’ve gotten to see Six Sigma failures and successes. But in spite of all of the belts trained and investments made, why isn’t product and service quality any better? Why is there so much hassle? Why aren’t more customer experiences hassle-free? I’ve developed a mental list of the most common […]

Posted by Jay Arthur in healthcare, Manufacturing, QI Macros, Service, Six Sigma.

Cp Cpk Formula Mistakes

A customer sent me their home grown template for calculating Cp and Cpk and wondered why the QI Macros got such radically different values. It was easy to see from their data that they were using standard deviation, not Sigma estimator (Rbar/d2) to calculate Cp and Cpk. Use Stdev to calculate Pp and Ppk, not […]

Posted by Jay Arthur in Manufacturing, QI Macros, Six Sigma, Statistics.

Most Valuable Career Skills

This month’s issue of Money Magazine discusses the 21 Most Valuable Career Skills. At the top of the list, statistical analysis increasing pay by 6.1%. Right behind statistical analysis is Data Mining at 5.1%. It’s incredibly easy to learn these two skills using QI Macros and Six Sigma. Also on the list, Customer Service Metrics […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, QI Macros, Service, Six Sigma.

ASQ 2016 Quality Tool Usage in Poster Presentations

At this years American Society for Quality World Conference in Milwaukee, winning teams improvement projects were displayed in posters in the exhibit hall. As I did at IHI in December, I took a stroke tally of the types of tools used. Like IHI, the vast majority of tools were line and bar charts, which are […]

Posted by Jay Arthur in healthcare, Manufacturing, QI Macros, Service, Six Sigma.

Lean Transformation using Agile

The May 2016 Harvard Business Review has an article about how Agile methodologies are transforming management. As an IT guy, Agile is Lean applied to software development. I wrote a book about a similar methodology called Rapid Evolutionary Development back in 1989. Both are about rapid iteration to converge on a deliverable solution when “the […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service.

I’m Just Taking a Six Sigma Class

About a third of people who download a 30-day trial of the QI Macros tell us they are “just taking a class” and don’t need to purchase. My question is, why are you taking the class if you don’t intend to use what you’ve learned? From a purely Lean perspective, unused training is waste: Waste of […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Do All That You Can To Raise Productivity

In this interesting video of How the Economic Machine Works Ray Dalio describes some key principles of economic growth. He has three rules for economic improvement. Rule Three is Do All That You Can To Raise Productivity. Perhaps the most powerful tools for productivity improvement are Lean Value Stream Mapping and Spaghetti Diagramming. The 15-2-20 […]

Posted by Jay Arthur in Lean, Manufacturing, Service.

Three Simple Rules for Lean Organization

In The Organized Mind, author Daniel J. Levitin describes three rules for general organization: A mislabeled item or location is worse than an unlabeled item. If there is an existing standard, use it. Recycling bins, for example, are blue. Don’t keep what you can’t use. Discard it.

Posted by Jay Arthur in Jay Arthur Blog, Lean, Manufacturing, Service.