One guy told me that defects, mistakes and errors are like the wind and the waves. There’s nothing we can do about it. He’s so wrong. Here’s why:
“I was talking to somebody the other day, and we were talking about defects and mistakes and errors and things going on. They said, “Oh, that’s like the wind and the waves.” I said, “No it’s not. It’s not cosmic forces and atmospheric conditions. It’s a system, and the system is forcing people to make those mistakes or letting them make those mistakes and errors. All we have to do is fix the system.”
Continue Reading "It’s the System!"
Posted by Jay Arthur in Improvement Insights.
Almost 40 years ago, Deming said 94% of quality problems are system related. Still true. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“Again, I was re-reading Deming’s book, and in here (wherever that is), Deming talks about “Where does most of the problem come from? 94 percent belong to the system…” The system. “Six percent are special causes.”
“Now, I found this mentioned in a book on direct mail marketing of all places, but this is actually in “Out Of The Crisis,” so I found the original statement of that.
Continue Reading "Deming Says: 94% of Quality Depends on the System"
Posted by Jay Arthur in Improvement Insights.
