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A restaurant refused to add two people to a reservation. What did our daughter Tina say? What can you learn from this?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Our daughter Tina… one of our granddaughters graduated from college at DU and Tina had scheduled a lunch at a local restaurant, but she needed to add two people. She’d [made the reservation] online; she called in and said, “I’d like to add two people.” They said, “We can’t do that.” She said “What?” “We can’t do that because you made it online so we can’t adjust it here.”
Continue Reading "You’re Dead to Me"
Posted by Jay Arthur in Improvement Insights.
There’s a lot of hype about Big Data, but approximately three-quarters of the money spent had no return on investment. There’s big profits in small data. Here’s what to do differently.
“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].
“Big Data is actually bad for small business. Now, there was a lot of hype around Big Data, but it kind of crested about 2011-2012 and it’s falling down now because people are discovering that Big Data doesn’t always give you the answers you want. What you need [is] small data, and there’s big profits in small data.
Continue Reading "Why Big Data is Bad for Small Business"
Posted by Jay Arthur in Data Mining, Improvement Insights.
