Improvement Insights Blog

Just Fill Out Those Forms

Quality management systems have lots of forms. Don’t complain, just do it.

Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I was at US West (the phone company), it seemed like every week, somebody would come up with some new standardized form that we had to fill out to get something done. Everybody else would bitch and moan about it, and I would just go grind my way through it, and fill it out and be done with it.

“I want to encourage all of you that if you’re doing something like ISO or stuff, there’s going to be forms and systems and standardized work and you may hate that standardized work, but get over it.

Continue Reading "Just Fill Out Those Forms"

Posted by Jay Arthur in Improvement Insights.

Creating a Quality Management System Piece by Piece

Some people think that Quality Management is an all or nothing event. Not true. Here’s why and how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Very often, people talk about creating a quality management system, but it’s as if you can create one from whole cloth. No, you can’t, right? Very often, most of your organization does not need full-blown quality management yet. I always say “start with the worst first,” and there’s a lot of research; Diffusion Of Innovations suggests that four percent of your business (or four steps out of 100, one step out of 25) is causing most of the mistakes, errors, waste, rework, lost profit, patient harm, whatever it is, right?

Continue Reading "Creating a Quality Management System Piece by Piece"

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.