Are you admiring the problems in your company’s performance? Stop Admiring the Problem. Here’s how:
Download my free ebook Agile Process Innovation.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and “Agile Process Innovation.”
“I worked with a beverage company, and one of their teams had a room and they were all set up and they were all excited about what they were doing. When I got down to it, all they were doing each week was special cause intervention / correction. Right? It was just firefighting, right? Firefighting is not quality improvement, right?
Continue Reading "Stop Admiring the Problem"
Posted by Jay Arthur in Improvement Insights.
Maybe you can’t get your CEO on board, but you don’t need top level commitment. You need to find the CEO of the problem!
Become the CQO (Chief Quality Officer) of your workplace: https://www.qimacros.com/pdf/Agile-Process-Innovation.pdf
Continue Reading "Find the CEO of the Problem"
Posted by Jay Arthur in Improvement Insights.
The next time you hit a glitch are you going to
0. Ignore it
1. Find a work around
2. Take heroic action to fix it.
3. Fix the glitch and then take the time to prevent it from ever happening again?
Continue Reading "Glitches are Opportunities"
Posted by Jay Arthur in QI Macros, Six Sigma.
