How Policies Can be Barriers to Success

Improvement Insights Blog

Posts tagged "Policies"

Policies are Barriers to Performance Success

Are old policies making your business sluggish and irritating customers?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Some years ago I worked with a credit union. They were having trouble because on Friday nights there were really long lines [with] everybody trying to cash their paychecks and everything else. They were struggling. They also had a problem because when they lost a teller it took them 80 days to get a new teller in.

“We started looking at the process for doing that [with a] little value stream map. The very first thing they did was they offered that job to the rest of the company.

Posted by Jay Arthur in Improvement Insights.