Ever heard a word or phrase that you’ve never heard before? Might just be jargon for something you already know. Here’s how to avoid being baffled by jargon:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“Very often, we get calls from people and they [ask], “Do you have an XYZ chart / plot / whatever / stat?” It’s like… well, I’ve never heard of it before. Somebody called up and said, “Do you have a titration plot?” I thought, “I’ve never heard of it that way,” but I went out and did a little Googling.
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Ever noticed how long it takes people to learn to speak the jargon of Lean Six Sigma and Quality Improvement? Maybe it’s time for a change.
“Hi I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Over my 30+ years in Quality Improvement I’ve learned all kinds of Japanese words like “kaizen” and “gemba” and “Ishikawa.” Nothing’s worse than “statistical process control” because nobody likes statistics, everybody thinks processes are boring and control is something that nobody in the United States of America likes, right? They just don’t.
“So, I think we become jargon-rich and clarity-poor.
Continue Reading "Jargon vs Clarity"