Ever noticed how long it takes people to learn to speak the jargon of Lean Six Sigma and Quality Improvement? Maybe it’s time for a change.
“Over my 30+ years in Quality Improvement I’ve learned all kinds of Japanese words like “kaizen” and “gemba” and “Ishikawa.” Nothing’s worse than “statistical process control” because nobody likes statistics, everybody thinks processes are boring and control is something that nobody in the United States of America likes, right? They just don’t.
“So, I think we become jargon-rich and clarity-poor.