Human Error vs Process Issues

Improvement Insights Blog

Posts tagged "Human Error"

To Err is Human?

Some people think humans will always make mistakes and there’s nothing we can do about it. I disagree. Here’s why:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“Back in 1999, the Institute of Medicine published a book called ‘To Err is Human’ which showed that healthcare kills about a hundred thousand people a year unnecessarily. Since then, we’ve gotten better at measuring that, and it’s probably three to five times that much, give or take a few hundred thousand… But my thing about this was it presupposes that humans will make mistakes and that’s not preventable; not preventable.

Posted by Jay Arthur in Improvement Insights.

It’s Just Human Error

How often have you heard someone say “It’s just human error” as if we can’t do anything about it? Nonsense! And here’s why:

Posted by Jay Arthur in Improvement Insights.