Posts tagged "hassle"

Have You Ever Read Most of a Book Only to Discover…

…that you are missing 32 pages? Here’s a photo of my copy of David Baldacci’s novel, Long Road to Mercy:

Missing 32 pages

Started reading the page only to find a character that couldn’t be at the bottom of the Grand Canyon at this point in the book. Just when it starts building up to a resolution, I’m sent backward in time.

This is not my idea of hassle-free.

Posted by Jay Arthur in Jay Arthur Blog.

Hassle America – Bethenny Frankel

The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.

Welcome to Hassle America where even simple things seem to be impossible.

We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our orderĀ without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.

Welcome to Hassle America.

Posted by Jay Arthur in QI Macros, Six Sigma.

Hassle Week 5/7/16

This week CenturyLink cancelled our voicemail seemingly at random. Had to call to have it restored. My problem: unnecessary rework; time 30 minutes. Root cause? unknown.

There was a 25% off coupon in my mailbox for my local Ace Hardware. But when I went to check out, the system wouldn’t accept my coupon. I had retrieve the flyer to prove the coupon was valid. Problem: rework, time 30 minutes plus driving. Root cause: Marketing not in sync with sales systems.

Posted by Jay Arthur in Jay Arthur Blog, Six Sigma.