Posts tagged "defects"

Triple D – Delays, Defects, Deviation

How to create a Hassle-Free work experience for everyone without spending too much time or money.

“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“One of my favorite shows on television is Guy Fieri’s Triple D: “Diners Drive-ins and Dives”, and I just enjoy watching him eat other people’s cooking… I can’t explain it to you. My Triple D is “Delay, Defects and Deviation,” and if you do nothing but focus on eliminating delay, defects (mistakes and errors), and deviation (the variation of things), if you do nothing but do that for an hour per week for the rest of your life you will spontaneously figure out a way to make everything hassle-free for yourself, your customers, your suppliers, your boss, your subordinates… whoever it is.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean.

Restaurant Errors

I recently went to Phoenix to exhibit the QI Macros at the American Society for Quality Lean Six Sigma conference. I had an early flight, so I grabbed breakfast at Burger King. I ordered a ham, egg and cheese, but discovered when I got to my gate that I’d been given a sausage, egg and cheese. I checked my receipt and it was an H-E-O, so the order was right, but the food was wrong.

Shouldn’t there be a way to prevent these kinds of mistakes?

Returning to Denver, I decided to eat dinner at the Taberna del Tequila.

Posted by Jay Arthur in QI Macros, Six Sigma.