Control or Sustain to Ensure Improvement Sticks
Teams often fail to implement the Control Phase of DMAIC. That results in waste on a grand scale. Here’s why:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I don’t know about you, I talk to people all the time and they say “Jay, I made this great improvement and 6 months later it was gone…” Made this great improvement; six months later, it was gone. I say, “Did you implement the Control phase of DMAIC?
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