Improvement Insights Blog

Outstanding Improvement Posters at Colorado Lean Network Conference

At the Colorado Lean Network (CLN) Conference, Children’s Hospital put up seven outstanding improvement project posters. They all used control charts, histograms and the tools of quality to tell the story. There were more control charts on those seven posters than in the 100s at last years IHI–Institute for Healthcare Improvement conference.

Some exemplar hospitals are using the tools of quality to improve healthcare. Most are not. It’s time to stop admiring the problem. Start using the tools of quality to save time, save money and save lives.

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Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Are Line and Bar Charts Harming Your Customers and Company?

Most people are still using line and bar charts to measure performance. Line and bar charts, especially ones with trendlines harm your customers and your company. They harm patients and hospitals. Here’s why:

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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Are line and bar charts harming your company, your hospital, your whatever (your country, even)? Line charts are really good for tracking overall trends like reduction in infant mortality, increase in world literacy rates, but [they’re] not very good for detecting what’s going on in your company.

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Posted by Jay Arthur in Improvement Insights.