Cabinet Making Quality Story
John, a senior executive who went to Japan, told this story of using the “Weapon of Quality” to help out a cabinet making business:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I’ve been telling you my story about John, who was a senior executive at a lumber and wood company. It was interesting to me just listening to him talk.
“Once he retired, he was just sitting around and one of his friends who ran a cabinet making business gave him a call and said, “Can you help me out?
