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Defects Aren’t Spread All Over Like Butter On Bread

People often think defects are spread evenly all over the business, like butter on bread. Not true. Here’s why:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I’ve said this before, but people out there seem to think that defects and mistakes and errors are like butter spread on a slice of bread. It’s just, like, everywhere in your organization, right?

“Not true. It’s more like mold somewhere on a loaf of bread. All you have to do is fix that little piece that’s in trouble in that one [slice] of bread and that’ll keep it from spreading to the rest of the organization.

Posted by Jay Arthur in Improvement Insights.