10-15 people out of 100 are misdiagnosed leading to waste, rework and patient harm. It’s a mistake to say “To Err is Human.” Blame the System, not the person. Here’s why:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I was recently at the Institute for Healthcare Improvement conference, and I went to a session where they talked about diagnostic error. It turns out that 10 to 15 people out of every hundred are misdiagnosed, which means they are treated with the wrong stuff and they don’t get better and they might have other complications from the treatment.
Continue Reading "Diagnostic Error – Blame the System"
Posted by Jay Arthur in Improvement Insights.
Ever noticed that some people want to blame customers, suppliers or coworkers for problems? They’re looking in the wrong place.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I don’t know about you, but have you ever noticed there are certain people and they want to blame their supplier or their customer or their boss or their subordinates or their friends or their family or their co-workers? Right? They’re always pointing at somebody else. Let me share with you that if you’re the only one at the scene of the crime of all of these things, it’s not them… it’s you, all right?
Continue Reading "Who is to Blame for Quality Problems?"
Posted by Jay Arthur in Improvement Insights.
