Don’t Bend the Data
Ever noticed that some people would rather bend the data than fix the process? That’s a bad idea. Here’s why:
“I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“I was out at the Institute for Healthcare Improvement conference and I was talking to somebody, and they mentioned that over in Britain they had certain requirements for how you perform in hospitals. One of the hospitals decided to bend the data to match what the NIH wanted. Those managers ended up going to jail.
“Have you ever noticed that some people want to bend the data to look good, not use the data to improve so that everybody looks good?
