Absence blindness means that you can’t see what isn’t there. The tools of quality can help you see the invisible so that you can do something about it. Here’s how:
“There’s a concept called “absence blindness,” and basically what that says is you can’t see what isn’t there. That’s why it’s kind of difficult to see things that are working well, because they just work well, but a defect or some sort of complication or issue raises this ugly head and you can see that one.