Improvement Insights Blog
Mistake-Proofing Taco Bell
When I went through Taco Bell’s drive through window this weekend and paid for my order, the cashier asked me if I wanted any sauce. “Mild, please,” I said.
Then she took the order from the next car in line, who I suspect asked for hot sauce.
When my order was ready, she grabbed some sauce and handed me the bag. Normally I would check, but I was in a hurry. Surprise, surprise, when I got home, I had hot, not mild sauce.
Usually Taco Bell cashiers wait until the order is ready to ask what kind of sauce I want, which is a great way to avoid the kind of mistake caused by the process above.
How can you mistake-proof your customer processes?
