The nightly news reports unemployment statistics, not employment statistics. There’s a lesson here for Six Sigma.
“Have you ever noticed that when the nightly news comes on they always report unemployment rates, not employment rates? “The unemployment rate is five or six percent,” they don’t say “94 or 95 percent of America is employed.” No, they focus on the problem: the problem is the unemployment rate.
“Well, this holds true also in all things Quality related. Once when I was first being trained they said, “Once you get above 80 percent compliance, what you want to do is focus on the 20 percent non-compliance,” so you want to focus on the defects, the mistakes, the errors, the waste, the rework.