Thrillers and detective novels always have two villains – -the bad guy and the internal bureaucracy. As a Quality Improvement hero, you will face the same problem. Here’s why and what to do about it:
“I’ll admit it: I like to read thriller novels. I do, right? I just find them terrific… or detective mystery novels. Invariably the good guy has to go combat some bad actor somewhere. It could be the murderer, it could be a terrorist, it could be whatever it is, but the good guy almost invariably also has to fight the bureaucracy of his police department, the CIA, the FBI, the… whatever the heck it is, right?