Qualitative Data Analysis
Much of Six Sigma is focused on quantitative data (numbers). But what about qualitative data (text)? How can you use it to improve?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“You know, most of Lean and Six Sigma is focused on quantitative data: numbers, things you can count, right? But there are qualitative data that we need to analyze. You need a little different toolkit for some of those things.
“For example, if you have a call center and reps are typing in comments from customers, that’s all words, right? How do we analyze words?
