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Number One Soft Skill for Quality Improvement

At a recent ASQ Webinar on Agile Lean Six Sigma, someone asked what I thought the number one soft skill would be for quality improvement professionals. Here’s my answer:

“I was doing an Agile Lean Six Sigma workshop for one of the ASQ sections, and in the question and answer part somebody [asked], “What do you think is the number one soft ‘people skill’ that change management agents need?” I thought about it for a second; I thought, “Well, listening.” Listening. You have to learn how to listen to what your people are saying.

“I remember I went to the first hospital that I ever worked with, and they said, “We have a problem with nosocomial infections.”

Posted by Jay Arthur in Improvement Insights.