We Don’t Make Widgets
Unlike manufacturing, service industries don’t make widgets–pistons, brake pads, etc. That means service industries need a small Six Sigma toolkit.
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“Some years ago I read a book called “We Don’t Make Widgets,” about a guy who’s talking about how in government, we don’t make a thing. We don’t make a piston or a… whatever… a guitar pick. It doesn’t matter what it is. We don’t make those things.
“What do we make?
