Quality Improvement Insight from Mark Twain
When asked how he tackled writing books, Twain replied with his simple secret to success. Here’s how it applies to quality improvement:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Mark Twain said the secret to being successful is to get started, and to get started you have to take your huge, potentially impossibly unmanageable thing – a project – and break it down into smaller chunks, and then you start on the first one. You just chunk it down, start on the first one and work your way through.
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