Start with Safety and Housekeeping
How do you start a quality transformation? Maybe it’s in safety and housekeeping.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was telling you about John (the executive from the lumber company), and when he was in Japan they noticed something interesting: Everything was spotless. Even the corners and the production line were spotless. It led him to this idea that a place to start with quality is with safety and housekeeping because it tells the employees that you care about them. It’s not a bottom line thing, it’s about them, right?
