Psychological Safety in Quality Improvement
If you’re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you’re creating conditions where Quality Improvement can grow and thrive.
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“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they’ve decided to try to do and make fun of their knowledge of statistics or whatever it is.
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