Arthur’s Law: The unexamined process becomes increasingly sluggish and error-prone.
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I want to introduce you to what I call ‘Arthur’s Law.’ That’s my law, which is ‘The unexamined process becomes increasingly sluggish and error-prone.’
“Things don’t just stay [static], they just get more sluggish and more error-prone. People add more workarounds, and the workarounds cause more defects and mistakes and errors and waste and rework and lost profit and patient harm and whatever it is.
Continue Reading "Arthur’s Law of Process Improvement"
Posted by Jay Arthur in Improvement Insights.
The unexamined process grows more sluggish and error-prone. What process have you overlooked for a while?
“One of my insights over the years is that the unexamined process becomes more sluggish and more error-prone. It just slows down starts getting buggy. And so the unexamined process is sluggish and error prone.
“I believe that what we have to do is re-attend to those processes. If you haven’t looked at it in a while, go back and look at it, because it’s getting slower and dumber and more error-prone.
“That’s my Improvement Insight for this week. Let’s go out and improve something this week.”
Continue Reading "The Unexamined Process"
Posted by Jay Arthur in Improvement Insights.
