On a recent vacation, my wife and I missed two connecting flights because of missing paperwork. It’s the 21st century. How much of your customer’s time are you wasting looking for paperwork?
“My wife and I finally took a trip we were going to take to Europe in 2020; we took it this year. We got off at the airport and of course, our airplane was late arriving. We had a pretty tight connection in Frankfurt, Germany. Anyway, United loads us all in the plane and the pilot came on and said, “We’re waiting for the manifest so that we can fly to Germany, because without the manifest we can’t land there.”