order quality – Lean Six Sigma Moneybelt

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Posts tagged "order quality"

Burnt Toast Society – Are You a Member?

Do you ever order toast, but it comes burnt? Do you eat it or send it back? How often does this happen to you? Yesterday it happened to me three times in one day. What can we learn from these quality failures?

“We’re babysitting our daughter’s dog; she’s only 10 months old and she needs some exercise, so we took her to the Hobnob daycare center. When we got there, the woman up front, kind of with a gruff tone, said “Well, you need to make a reservation.” My wife Shirley said “Well, our daughter made a reservation.” “Well, I don’t see it here,” you know?

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.