Second, Third and Fourth Order Consequences
Ever noticed that when someone takes a knee-jerk reaction to solving a problem that it often causes more problems than it solves? Here’s why:
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“When I was in college there was a pool hall in the basement of the student union at the University of Arizona. We used to go down there and shoot pool sometimes for hours, killing time between classes. (I don’t know why I had them booked them so far apart…)
“But if you’ve ever played pool, you know when you break the rack, balls just go every which way.
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