Improvement Insights Blog

Posts tagged "Metrics"

Six Sigma Success Metrics

Most companies measure success of Six Sigma using simple, easy to understand metrics. Are you using these measures of success?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software]. Today I want to talk to you about success metrics.

“Back in the late 60s I was in high school. I had a paper route and this was during the Vietnam War, and every day I would fold 120 papers and deliver them. The headlines always on the Tucson Daily Citizen was that we’d killed so many Viet Cong and so many Americans had died, so we had this body count metric every single day, Monday through Sunday.

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Posted by Jay Arthur in Improvement Insights, Six Sigma.

Are Metrics Harming Your Business?

The September/October 2019 issue of Harvard Business Review asks this question. The answer is obvious, but some people will read this the wrong way. Here’s why:

“This is a September / October 2019 edition of the Harvard Business Review. You can see here it says, “Are Metrics Undermining Your Business?”

“Now the essence of the article is “Bad metrics drive bad behavior.” Well, I think we all know that, but I think too often people who hate metrics will just look at that and say, “There’s proof! See? Measurements are ruining our business. We’ve got to go back to gut feel, common sense and trial-and-error.”

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Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.