People are error prone. If you want to lock in improvements, use your existing technology to mistake-proof the change. Here’s how:
“I was working with one group of folks in a hospital, and they were complaining about the fact that the doctors were doing these electronic medical records, but they couldn’t get them to complete all the forms and all the fields that were needed to be able to bill the insurance company for the services provided. I was listening to them talk, and they were talking about how they were going to try and train the doctors to do all these things and do all this stuff, and I said, “Wait.