The Invisible Cost of Quality in Healthcare
There’s an invisible cost associated with poor quality: no customers. In healthcare, it’s called LWBS. Here’s what that stands for, and what it could mean for your business:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things nobody thinks about is the invisible cost of Quality: no customers.
“I’ve been seeing dermatologists (I grew up in Tucson, Arizona, where it’s always sunny),I’ve been seeing a dermatologist for many years, and I was seeing the doctor for a while, and then I got punted down to a PA, who I really liked.
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