Six Sigma for Insurance Companies
This weekend I exhibited at the American Society for Healthcare Risk Management (ASHRM). The risk managers were interested in our Lean Six Sigma books, training and QI Macros software, but every so often I’d offer a demo CD to someone and they’d say: “Oh, we don’t need that. we’re an Insurance company.”
Insurance companies like to pretend that they don’t take forever to do anything and make tons of mistakes while they’re at it. This is nonsense. Insurance companies desperately need Lean Six Sigma.
My wife and I recently changed from COBRA to self-pay with United Healthcare. Everything seemed to go smoothly.
