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All too often I hear people say: “It’s just human error.” No it’s not. Here’s why:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I was talking to somebody the other day, and we were talking about things in general, and they said, “Well, you know, it’s just human error.” And I said, no, stop. There’s no such thing as human error.
“Now, I know that’s a limiting sort of thought, but I believe that systems let people make mistakes.
Continue Reading "Human Error and System Design"
Posted by Jay Arthur in Improvement Insights.
Some people think humans will always make mistakes and there’s nothing we can do about it. I disagree. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“Back in 1999, the Institute of Medicine published a book called ‘To Err is Human’ which showed that healthcare kills about a hundred thousand people a year unnecessarily. Since then, we’ve gotten better at measuring that, and it’s probably three to five times that much, give or take a few hundred thousand… But my thing about this was it presupposes that humans will make mistakes and that’s not preventable; not preventable.
Continue Reading "To Err is Human?"
Posted by Jay Arthur in Improvement Insights.
How often have you heard someone say “It’s just human error” as if we can’t do anything about it? Nonsense! And here’s why:
Continue Reading "It’s Just Human Error"
Posted by Jay Arthur in Improvement Insights.
