Improvement Insights Blog

Process Management Rises from the Ashes

Harvard Business Review (Jan 2025) argues for a renaissance, a rebirth of process management and quality improvement. Here’s why:



You might want to order reprints of these articles and forward them to your leadership. (HBR Reprint S25011)

Download my free eBook, Agile Process Innovation-Hacking Lean Six Sigma for Results.

“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“In the most recent issue of Harvard Business Review (I think this is January 2025), shockingly enough, what did I discover? An article about Process Management! Oh my gosh!

“The closing argument in here from these folks is:

“It’s time for senior management to put process back on their radar screens and begin to sort out how to make it better in their departments.”

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Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Making Process Improvements Stick

The Nov-Dec 2018 HBR reports that Lean, Six Sigma and Agile “always work well initially, but often the gains fade quickly.”

• 21% of improvement projects failed to yield any improvements
• Only one-third of improvements continued to yield results after two years.

What’s needed to sustain improvements?

• Consistent measurement and monitoring (i.e., control charts)
• Leadership support and coaching
• Avoid initiative fatigue caused by jumping from one improvement initiative to another.

Start monitoring your improvement projects using QI Macros control charts.
Download a free trial at https://www.qimacros.com.

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Posted by Jay Arthur in Jay Arthur Blog, Lean, QI Macros, Six Sigma.