Are You Too Comfortable Fixing Stuff That Shouldn’t Be Broken?
Seems like everywhere I shop, employees are more comfortable fixing stuff than fixing the process. Does this sound familiar?
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Have you ever gone somewhere and watched how the business works and [thought], “Why? Why do they do it that way? That’s sort of silly. Why don’t they do it a faster, better, simpler, cheaper way?” But people seem to be more attracted to spending their time continuing to fix things that are broken.
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