Watch Out for Hollow Easter Bunnies
One of the biggest impediments to quality improvement could be the “Hollow Easter Bunnies” in your organization. Here’s how to spot them and what to do about it.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“When you were a kid, did you get an Easter bunny and you were all excited because it was “chocolate chocolate chocolate”? Then you bite into it and you discover it’s hollow, right? It’s an external skin of chocolate but it’s not a chocolate Easter bunny, it’s a hollow Easter bunny.
“I was reading this book called “The Friction Project” and they were talking about how it was difficult to reduce friction in organizations.
