You’re Dead to Me
A restaurant refused to add two people to a reservation. What did our daughter Tina say? What can you learn from this?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Our daughter Tina… one of our granddaughters graduated from college at DU and Tina had scheduled a lunch at a local restaurant, but she needed to add two people. She’d [made the reservation] online; she called in and said, “I’d like to add two people.” They said, “We can’t do that.” She said “What?” “We can’t do that because you made it online so we can’t adjust it here.”
