Lean approach to COVID Vaccine appointment websites
COVID Vaccine Appointment websites are poorly designed. They force millions of people to hack their way through page after page only to discover there are no appointments. What could they do instead, and how can you adopt these Lean principles to your website?
“Well, hi, I’m Jay Arthur, the author of “Lean Six Sigma Demystified” and QI Macros [software].
“Now, I’m an old IT guy, so I’ve been doing this for 60 odd years, ever since high school. But one of the things that irritates me is just poor design. And so, I recently was able to start getting involved with trying to find a COVID vaccine appointment, as I’m over 65 years old here in Colorado.
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