Lean approach to COVID Vaccine appointment websites
“Well, hi, I’m Jay Arthur, the author of “Lean Six Sigma Demystified” and QI Macros [software].
“Now, I’m an old IT guy, so I’ve been doing this for 60 odd years, ever since high school. But one of the things that irritates me is just poor design. And so, I recently was able to start getting involved with trying to find a COVID vaccine appointment, as I’m over 65 years old here in Colorado. And so, I just want to show you a few things about what I think is crazy. And then, let’s talk a little bit about what I think the design problems were.
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