How Much Time is Friction Costing You?
My friend asked me how much time I waste every week dealing with hassles and friction of daily life. I said 8-16 hours. Here’s why:
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“My friend Eric and I were having lunch the other day, and he asked me, “How much time do you think you waste every week dealing with stuff that you shouldn’t have to deal with? I mean, things that other people have done that cause you to… the friction of daily life that causes you to update a phone or a computer or reboot it or whatever it is?”
