Do you use data to discover problems and innovative solutions? Or do you use data to confirm what you already believe and think you know? This is called confirmation bias.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“So in Quality Improvement we’re asked to pledge allegiance to science and evidence. A lot of people do that, but very often they get trapped because they like data that supports what they believe about how things work, and they don’t like data that contradicts what they believe. Does this make sense?
“So are you one of those people who selectively goes out and says, “Hey, this data supports me.
Continue Reading "Do You Use Data Selectively?"
Are we in the quality community letting our past dictate our future? Is our bias stopping us from seeing the possibilities?
Join the Agile Quality Improvement Movement
Continue Reading "Confirmation Bias In Lean Six Sigma Implementation"
In Win Bigly, Scott Adams describes confirmation bias as the human tendency to irrationally believe new information that supports your existing world view even when it doesn’t. Leaders, managers and team members all think they know the solution to a given problem, even when they don’t. Here’s how confirmation bias can screw up your improvement project.
Join the Agile Lean Six Sigma Movement.
Continue Reading "Confirmation Bias in Lean Six Sigma"