Arthur’s Law of Process Improvement
Arthur’s Law: The unexamined process becomes increasingly sluggish and error-prone.
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“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I want to introduce you to what I call ‘Arthur’s Law.’ That’s my law, which is ‘The unexamined process becomes increasingly sluggish and error-prone.’
“Things don’t just stay [static], they just get more sluggish and more error-prone. People add more workarounds, and the workarounds cause more defects and mistakes and errors and waste and rework and lost profit and patient harm and whatever it is.
