Ishikawa Fishbone Diagram Types
There are many ways to use the Ishikawa diagram. You can analyze root causes using the classic format, step-by-step format, or a custom format. An Ishikawa or fishbone diagram always contains:
- The head of the fish (problem statement)
- One or more major "bones" or causes
- A series of smaller "bones" coming off the main bones to show the "Five Whys" used to identify the cause-effects.
People, process, machines, materials, and measurement are the major causes.
Each step of the process is a major cause.
Use the generic categories but adapt them to your process: service representative, service order, software systems, reference manuals, and access.
The final product might look like this:
- Fishbone Analysis - Five Whys to Get to the Root Cause
- Automated Fishbone Diagram in Excel
- Love Bug Diagram for Root Cause Analysis
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